A Norwegian municipality uses AI virtual agent for 24/7 support for staff

Summary:

To improve access to information for its employees, the municipality implemented a conversational AI platform. This platform, featuring an AI-powered virtual agent, provides 24/7 support, allowing employees to find answers to a wide range of internal queries, including IT, HR, reporting, and organizational questions, from a knowledge base of over 2,600 topics.

Client: 

Asker municipality, located southwest of Oslo in Norway, employs more than 6,500 people in the public sector.

Problem Statement: 

Asker municipality was looking for a digital solution to facilitate the transition by offering a central repository of information that would be easily accessible and user-friendly for its employees.

Results: 

•  Municipality employees can chat with virtual agent 24/7.
• Ability to find the answers at any time, both during and outside the contact center’s opening hours.

AI Solution Overview:

Asker municipality implemented Boost.ai’s multi-city conversational AI platform to create and deploy an AI-powered virtual agent. This agent, Tore på kontoret (or ‘Tore at the office’ in English), was specifically trained to provide internal employee support. Tore’s knowledge covers a wide range of topics, including common IT and HR inquiries, reporting, organizational questions, and general support services, drawing from a specialized knowledge base of over 2,600 topics.

References: 

1. Asker kommune provides 24/7 support to over 6,500 employees with conversational AI. https://boost.ai/case-studies/tore-pa-kontoret-asker-kommune/

Industry: Human Resources

Vendor: boost.ai

Client: Asker municipality

Publication Date: 2024