How AI Platform Helped to Streamline Company’s Whistleblowing System

A I • Oct 05,2024

Summary:

By leveraging AI, the company increased cases of reports by more than 100% within two years.

Client: 

Sinch is an international communications platform specializing in mobile customer engagement. Headquartered in Sweden, it employs over 4,500 people across more than 60 countries. The company was established in 2008.

Problem Statement: 

As its workforce and global presence expanded, Sinch identified the need for an efficient, streamlined whistleblowing solution to enable quick and secure reporting of ethical concerns across the organization. Their previous manual whistleblowing system was inefficient and not scalable, resulting in delayed responses and insufficient data analysis. To address this, Sinch sought a whistleblowing platform within the EU that ensured GDPR compliance, while also prioritizing user-friendliness and cost-effectiveness.

 

Results: 

  • Increased cases of reports by more than 100%.
  • Enhanced company’s ability to oversee and address issues effectively. 
  • Possibility for employees to report concerns without fear of losing their anonymity.
  •  A 2-month time to roll the platform out to all 4500 employees.
  • Reduced time needed to handle and address whistleblower reports.

AI Solution Overview:

SpeakUp is a whistleblowing and case management platform that utilizes AI to enhance its capabilities. It incorporates AI to analyze reports, identify trends, detect anomalies, and streamline case management workflows. AI can assist in categorizing reports, prioritizing cases based on urgency, and identifying potential patterns of unethical behavior. This helps organizations manage compliance issues more efficiently and effectively, ensuring timely responses and action.

Sinch adopted the SpeakUp platform, an advanced whistleblowing solution powered by AI. SpeakUp provided Sinch with:

  • AI-Powered Report Management: SpeakUp’s AI-enabled platform helped Sinch automate the categorization and prioritization of whistleblower reports, allowing the compliance team to focus on the most urgent cases first.
  • Enhanced Anonymity and Accessibility: Employees could easily report incidents through SpeakUp, which offered secure, anonymous channels, increasing employee trust and the overall reporting rate.
  • Data Insights and Predictive Analysis: The platform’s AI capabilities enabled Sinch to analyze trends across reported incidents, uncovering patterns and potential areas of risk that required attention. This empowered Sinch to proactively address issues before they escalated.

References: 

  1. How Sinch increased misconduct reporting by more than 100%. https://www.speakup.com/case-studies/sinch

Industry: Tele- and cloud communications

Vendor: SpeakUp

Client: Sinch

Publication Date: 2024

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