AI-Powered Virtual Support Network for Finnish Entrepreneurs

A I • Oct 17,2024

Summary:

By providing timely, tailored, and localized support, the AI network has helped foster a more inclusive and efficient entrepreneurial ecosystem.

Client: 

The Finnish government

Problem Statement: 

Finland boasts a dynamic and expanding entrepreneurial scene, with strong digital adoption and a focus on innovation. Despite this, many Finnish entrepreneurs struggle with complex regulatory frameworks, limited resources, and a lack of tailored support. To address these challenges, the Finnish government wanted an AI solution which offers personalized guidance, regulatory insights, and practical advice, empowering entrepreneurs and small business owners across Finland.

 

Results: 

  • A single place to get customer’s questions answered.
  • Virtual agents can answer frequently asked questions, anticipate needs and automate routine tasks.
  • Employees can focus on more complex cases that need human support.

AI Solution Overview:

The Finnish Immigration Service partnered with Accenture, which then brought in a startup called boost.ai for further development. This collaboration soon expanded to include the Finnish Patent and Registration Office and the Finnish Tax Administration. Within just three months, these organizations built one of the world’s first AI-powered Virtual Agent Networks—a system of AI-driven virtual assistants offering a more integrated and streamlined service for entrepreneurs looking to establish their business in Finland.

This innovative “Living Service” features three AI-enabled virtual assistants: one focused on immigration matters, another on business patents and registrations, and a third on tax-related inquiries. While each assistant is highly effective individually, together they create a unified and seamless user experience.

The Virtual Agent Network unites various organizations across sectors to deliver a comprehensive, proactive, and user-friendly service for both citizens and businesses.

References: 

  1.  AI-driven Virtual Agent Network for entrepreneurs. https://www.accenture.com/us-en/case-studies/public-service/ai-powered-virtual-agent-network

Industry: Public Services

Vendor: Accenture

Client: The Finnish government

Publication Date: 2024

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