An AI Solution Delivers Fact-based Answers

Summary:

The AI solution enables fact-based, quality-assured information retrieval while adhering to user trust, transparency, and the human-in-the-loop principle.

Client: 

The Federal Ministry of Defence of Austria (BMLV) is the ministry in charge of all matters relating to military affairs, especially the Austrian Armed Forces.

Problem Statement: 

BMLV sought an AI solution that could deliver verified, traceable, and transparent fact-based responses while minimizing hallucination risks. The system needed to ensure quality assurance, align with human-in-the-loop principles, and provide customizable user access and interface features. However, no off-the-shelf solution met these stringent requirements.

Results: 

• High-Quality Responses: ChatZentDoc delivers accurate answers based on verified sources.
• Source Referencing: All responses include cited sources to foster transparency and trust.
• Seamless Integration: The solution connects to existing systems and updates the knowledge database daily.
• Customizable Interface: Users can filter queries and export responses with associated source documents.
• Feedback Functionality: A feedback feature allows continuous improvement of the solution.

AI Solution Overview:

IBM partnered with the Austrian Federal Armed Forces’ Central Documentation Department (ZentDok) to develop “ChatZentDoc,” a generative AI solution based on IBM watsonx.ai technology.

ZentDok has a long history of using IBM technology for data collection and has relied on the IBM Watson Explorer solution for natural language processing (NLP) since 2016. Building on this foundation, the BMLV chose to advance with IBM watsonx.ai AI studio technology for their new AI solution.

ChatZentDoc introduces an interface powered by NLP to deliver fact-based answers. Its custom-designed front end allows users to search the database and refine results using filtering options. Responses can be downloaded along with their source documents. By operating with daily updated information, ChatZentDoc ensures up-to-date accuracy. This functionality establishes it as an OSINT (Open-Source Intelligence Tool), adaptable for broader use within public administration contexts.

References: 

1. IBM develops watsonx-based generative AI solution to provide fact-based information for the Austrian federal armed forces. https://www.ibm.com/case-studies/the-federal-ministry-for-national-defence-bmlv

Industry: Public Administration and Defense

Vendor: IBM 

Client: The Federal Ministry of Defence of Austria