Enhancing Capacity Management at Clinic with AI

Summary:

By implementing AI-driven solutions, clinic transitioned from siloed operations to an integrated system enabling operations staff to optimally allocate patients, proactively reduce wait times, strategically load balance across facilities, and ultimately drive increased patient volume without sacrificing quality of care. 

Client: 

Cleveland Clinic

Problem Statement: 

In 2022 alone, the organization processed 303,000 hospital admissions and 270,000 surgeries. Despite these high volumes, critical operational data—bed management, staffing, and equipment usage—was fragmented across multiple systems. This resulted in limited insights, inefficient manual processes, and suboptimal resource allocation, hindering overall efficiency and patient outcomes.

Results: 

• A 75% reduction in the time required to assess and determine bed capacity.
• Over a 10% rise in the number of daily hospital transfers successfully admitted.
• A 20% boost in efficiency when assigning beds for transfer requests.
• Approximately a 1-hour reduction in the average time patients spend in the emergency department awaiting a bed each day.

AI Solution Overview:

Palantir deployed its Foundry platform to unify Cleveland Clinic’s disparate data sources into a centralized, actionable interface. 

The software integrates patient flow and workforce scheduling data, utilizing advanced AI and machine learning to provide unprecedented insights into optimizing hospital capacity management.

Key functionalities included:

1. Consolidation of bed management, staffing, and patient flow data from multiple systems.
2. AI models predicted patient admission trends, equipment needs, and staffing requirements, allowing preemptive adjustments.
3. Tailored interfaces provided actionable insights for caregivers, administrators, and operational leaders.
4. The solution accommodated Cleveland Clinic’s diverse and growing operational needs.

References: 

1. Cleveland Clinic / Palantir. https://www.palantir.com/impact/cleveland-clinic/
2. Palantir for Hospitals. https://www.palantir.com/offerings/palantir-for-hospitals/

Industry: Healthcare

Vendor: Palantir Technologies

Client: Cleveland Clinic

Publication Date: 2023