Transforming Social Services Procurement for the Queensland State Government with AI

Summary:

By leveraging AI, predictive analytics, and automation, the government was able to address long-standing challenges, enhance the quality of services provided to citizens, and uphold stringent compliance standards.

Client: 

The Queensland State Government

Problem Statement: 

The Queensland State Government faced increasing pressure to enhance the efficiency, transparency, and effectiveness of its social services procurement process. The challenge was to ensure that public funds were allocated optimally while maintaining compliance with strict regulatory frameworks and achieving high-quality service delivery. 

Results: 

• Improved transparency and standardization of business processes across departments, various service categories, and providers.
• Facilitated uniform reporting across all services, empowering the Government to evaluate the impact of social investments and make informed, timely decisions.
•  Reduced non-compliance incidents, minimizing regulatory risks and potential fines. 
• Easy-to-use supplier (service provider) portal with simplified and automated processes for managing contracts, acquittal processing, and payments, thus empowering service providers to focus on actual service delivery 
• Improved fund allocation efficiency, ensuring that every dollar invested delivered measurable impact. 

AI Solution Overview:

The Queensland State Government adopted the Procure-to-Invest (P2i) platform. This platform, powered by TradeEdge and JAGGAER, provided an integrated, AI-driven solution tailored to address the government’s unique requirements. It provided real-time visibility into procurement activities, enabling data-driven decision-making.

Advanced analytics from TradeEdge identified high-performing vendors based on historical data and predictive insights.

Automated vendor scoring ensured that contracts were awarded to providers capable of delivering optimal outcomes.

P2i enabled dynamic allocation of funds by analyzing performance metrics and aligning investments with service demands.

JAGGAER’s compliance module automated monitoring of contracts and regulatory adherence.

References: 

1. Powering Queensland Government‘s transition to outcome-based social services commissioning to better serve 5M+ Queenslanders. https://www.jaggaer.com/wp-content/uploads/2024/06/2023_CS_Queensland-P2i.pdf

Industry: Public Procurement

Vendors: TradeEdge and JAGGAER

Client: The Queensland State Government